Shipping policy

Maison Ameni Shipping Policy
Processing & Production Time
• Each item is custom-made and pressed in-house.
• Please allow 3-5 business days for your order to be processed and prepared for shipment.
• During high-volume "drops" or holiday seasons, processing may take up to 7 business days.
Shipping Rates & Estimates
• Shipping charges for your order will be calculated and displayed at checkout.
• Domestic Shipping (USA): We typically ship via USPS or UPS. Once shipped, domestic orders generally arrive within 3-7 business days depending on your location.
Order Tracking
• When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Lost or Damaged Packages
• Maison Ameni is not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping
• We currently ship to the USA only
• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Maison Ameni is not responsible for these charges if they are applied and are your responsibility as the customer.